FAQs & Troubleshooting
Quick answers for translation, pairing, charging, fit, shipping, and returns.
How do real-time AI translation earphones work?
They pair with a mobile app that listens, translates, and plays translated speech through the earbuds. Translation speed and accuracy can vary by language, accent, background noise, and network conditions.
Can two people have a conversation with them?
Yes. Conversation mode is designed for face-to-face translation so each person can speak naturally and hear the translated response.
Do I need internet for translation?
Most real-time AI translation features work best with an active internet connection because language models process speech in the cloud. Some basic features may vary by app version.
Can I use them for calls and music too?
Yes. The earphones are positioned as everyday earbuds, so you can use them for Bluetooth calls, music, and translation sessions.
How do I get the best fit?
Try the included silicone ear tips and choose the size that creates a comfortable seal. A good seal improves comfort, call clarity, and noise reduction.
How long does the battery last?
Battery life depends on the model and how much you use translation, calls, music, and noise cancellation. See each product page for model-specific estimates.
Do you offer returns?
Yes. The store includes 30-day returns. Contact support if you need help with an order or return request.
Where do you ship?
We currently ship only within the continental United States. Free shipping is available on eligible US orders.