Shipping Policy

Where we ship

We ship only to eligible street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, PO boxes, APO/FPO/DPO addresses, or US territories.

Cost and carrier

Standard USPS shipping is free on every eligible order.

Processing and estimated delivery

Orders are processed within 2 business days. Estimated delivery is within 5 business days total, including processing time. Business days are Monday through Friday, excluding US federal holidays. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, peak periods, or address problems.

Tracking

When tracking becomes available, we email the USPS tracking number to the address used for the order. Customers with an account can also sign in and open the order from the My Account page.

Address accuracy and delays

Customers are responsible for providing a complete eligible delivery address. Contact us promptly if an address needs correction; an address cannot be changed after shipment. If we cannot ship within the stated time, we will contact you about the delay and provide the options required by applicable law, which may include agreeing to the delay or cancelling for a refund.

Questions

Email support@smart-earphones.com. Support is available Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time, with replies normally sent within one business day.