Order Cancellation Policy

Before shipment

You may request cancellation at any time before the order ships. Email support@smart-earphones.com with your order number and the email address used for the purchase. We reply within one business day during support hours, Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time.

After shipment

An order cannot be cancelled after shipment. After delivery, it may qualify for return if the product remains unopened and unused with all original packaging and accessories. The customer pays return shipping for this type of return.

Refund timing

Approved cancellation refunds are processed to the original payment method within 2 business days. Your bank or card issuer may take up to 5 additional business days to display the refund.

Submitting a cancellation request does not guarantee cancellation if the order ships before we can process the request.