Returns and Refunds Policy

30-day return window

You may request an ordinary return within 30 days after delivery. The product must be unopened, unused, and returned with its original packaging, included accessories, documentation, and other contents.

Start a return before sending it

Email support@smart-earphones.com with your order number and reason for return. Do not send a product to the business address or any other address until the return is approved. The correct return address and instructions are provided with return approval.

Return-shipping costs

For an ordinary return, the customer pays return shipping. For an approved damaged, manufacturing-defect, or incorrect-item claim, Get Smart Rings, LLC pays the return-shipping cost and provides instructions. There is no restocking fee.

Non-returnable products

Opened or used products are not eligible for an ordinary return. This restriction does not prevent an eligible claim for an item that arrived damaged, was incorrect, or has a manufacturing defect covered by the 30-day limited warranty.

Inspection and refunds

We inspect returned products after receipt. Approved refunds are issued to the original payment method within 2 business days after approval. Your bank or card issuer may take up to 5 additional business days to display the refund.

Lost or damaged return shipments

When the customer is responsible for return shipping, we recommend using a trackable service and retaining the receipt. Get Smart Rings, LLC is not responsible for customer-paid returns that do not reach the approved return location.

Nothing in this policy limits rights that cannot be waived under applicable law.